IT Service Request

After you fill out this Incident request, we will contact you to go over details and availability before the issue is resolved. If you would like faster service and direct information on current incident please contact us at ithelpdesk@claritylabs.com

IT Service Request

After you fill out this Incident request, we will contact you to go over details and availability before the issue is resolved. If you would like faster service and direct information on current incident please contact us at ithelpdesk@claritylabs.com

Is this Inside the Clarity Lab or Outside the Clarity Lab related device issue?

Ticket condition

What’s your Ticket number given by IT team?

Existing ticket number you received from your IT team on ticket creation date. If you don't remember or not found a old ticket number in your email, then go back and create a new one.

Computer/Scanner or Printer/ Telephone Models

What is the issue best describes?

Which make of your computer?

Which make of your Scanner / Printer?*

What type of Communication devices have an issue?

Please select best one or multiple option you need help on:

Client location device information

We need affected device and Client Code and their name

Client Details (Client Code)

Enter your first 3 digit Client Code

Client Details (Client Name)

Do you know the Clarity Asset Tag number? Clarity Device tag should be pasted on each device sent to Client Location.

Clarity Asset Tag number

This asset tag should be on your device, Please write 5 digit numerical number.

Client Details (Client Code)

Please provide your Scanner printer make/model number or serial number. You will find your serial number and Model number of your device back side, underneath or back side of device. Please call or email to your IT team if you need an assistance to find the information of your device or use online search engine "how to find serial number of "your example device"

We need some information to contact you.

First Name

Last Name

Preferred contact method

Phone Number

Phone Number

What is the issue your are facing with your reported device

Please explain the problem you are facing, This will help to understand the issue and resolve quickly. Bullet point will help us better to understand the issue.

Is this Inside the Clarity Lab or Outside the Clarity Lab related device issue?

Ticket condition

What’s your Ticket number given by IT team?

Existing ticket number you received from your IT team on ticket creation date. If you don't remember or not found a old ticket number in your email, then go back and create a new one.

Computer/Scanner or Printer/ Telephone Models

What is the issue best describes?

Which make of your computer?

Which make of your Scanner / Printer?*

What type of Communication devices have an issue?

Please select best one or multiple option you need help on:

Client location device information

We need affected device and Client Code and their name

Client Details (Client Code)

Enter your first 3 digit Client Code

Client Details (Client Name)

Do you know the Clarity Asset Tag number? Clarity Device tag should be pasted on each device sent to Client Location.

Clarity Asset Tag number

This asset tag should be on your device, Please write 5 digit numerical number.

Client Details (Client Code)

Please provide your Scanner printer make/model number or serial number. You will find your serial number and Model number of your device back side, underneath or back side of device. Please call or email to your IT team if you need an assistance to find the information of your device or use online search engine "how to find serial number of "your example device"

We need some information to contact you.

First Name

Last Name

Preferred contact method

Phone Number

Phone Number

What is the issue your are facing with your reported device

Please explain the problem you are facing, This will help to understand the issue and resolve quickly. Bullet point will help us better to understand the issue.